To authenticate a social account on Iris you need to create an App on the social platform.
Apps are the connection between the account and Iris, once setup you can take an experience you've built in a Dialogue live.
⚠️ Note: Typically Apps require an approval process by their respective platform for security and privacy verification purposes. The time to receive approval can vary.
We have created an article dedicated to creating a Facebook App to power Messenger experiences with Iris: Linking a Facebook App
We have created an article dedicated to creating a Twitter App to power experiences with Iris: Linking a Twitter App
Companies with managed accounts will see an additional option to authenticate a Facebook or Twitter account, as seen below.
To authenticate a Facebook account under a managed company, we have created a guide here: Authenticating Your Facebook Account
To authenticate a Twitter account under a managed company, we have created a guide here: Authenticating Your Twitter Account