Web Chat makes available another channel your omni-channel, real-time customer conversations accessible on a website property.
Web Chat is a flexible implementation with different components that can be styled and are accessible through an API.
📑 Understand the different Web Chat Components: Web Chat Components
📑 Follow this guide to style your Web Chat: Styling Web Chat
📑 How to use the Web Chat API: Web Chat API Reference
A Web Chat instance will be linked to either the
Live environment for a Dialogue on the Launch Pad. For a Web Chat to function, the Dialogue it is linked to must be in a
Web Chat has two way of rendering in a website, Inline or Floating. The mode Web Chat operates is define in the Embed Configuration.
To embed Web Chat on our website property there are two pieces of code required, a Header and Body snippets.
📑 Follow this guide to embed Web Chat: Embedding Guide